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Mountain Dew Energy: FAQ

Orders & Shipping

  • What is your return policy?
    All sales on mountaindewenergy.com are final, we do not offer any refunds or returns. Please contact us to let us know if you have any issues or concerns with your order.
  • What is your shipping policy?
    • Free standard shipping.
    • Your order will typically arrive within 2-4 business days.
    • Delivery times may vary, especially during peak periods. For the moment, MTN Dew Energy Energy drinks are only available to be shipped within the contiguous United States. We do not ship to Alaska or Hawaii, internationally, to P.O. Boxes, or FPOS. To ensure proper and efficient delivery of your order, your shipping address must be a street address.
    • If a product is currently unavailable in your area, there will be a corresponding disclaimer on the product page and at checkout.
  • When can I expect to receive my order?
    Estimated shipping time for your location is available at checkout. We are set up for 2-4 day delivery for most of the continental U.S. Delays may occur due to new constraints from COVID-19.
  • How do I know my order shipped?
    When your order ships, you will receive an email notification notifying you that your order has shipped with the tracking number.
  • How do I track my order?
    Please check your emails for order status and tracking information.
  • Can I cancel my order?
    We do not allow cancellations. Please reach out to us with any concerns.
  • Can I ship to a friend / student / parent?
    Absolutely! Mountain Dew Energy is a great solution to support the most important people in your life by sending products that will bring them joy and keep their pantry stocked. Just enter their address as the Delivery Address at checkout.
  • My sales tax seems a little high
    There are many factors that can affect sales tax, and we adhere to all federal and state regulations. We are constantly looking for ways to make direct-to-consumer purchasing as economical as possible. We calculate sales tax at the bundle level, which means that the sales tax is calculated for the entire bundle using the item with the highest tax rate.
  • How do I place my order?
    Once you’ve made your selections and added the products to your cart, simply click on the cart icon in the top right corner, and click on “CHECKOUT.” Enter your shipping address and payment details, and when all the requisite information is entered, click on COMPLETE ORDER to place your order. Once you click on COMPLETE ORDER you cannot make any changes or cancellations.
  • Are there any promo codes available at this time?
    Not currently, but we are looking at ways to offer discounts when possible!
  • What is the email address that the shipping confirmation notification comes from?
    It will be sent from [email protected]
  • Is an email confirmation sent after the order is placed?
    After you've made your purchase keep an eye on your email inbox for an Order Confirmation email. We'll send this when your order has been processed by our system. If you haven't received the confirmation email, contact us and we'll look into the status of your order.
  • Will I be charged at point of sale or when items ship?
    At point of sale
  • Is there a limit on how many cases can be ordered?
    6 cases per order
  • Can you combine different methods of payment (e.g. gift card + credit card)?
    No, not at this time
  • Do you ship to PO or APO mail boxes?
    No, we can't ship to PO or APO mailboxes with UPS.
  • Can you purchase from a global billing address but ship to a US address? (e.g. A consumer in Canada purchases for a family member in US?
    Yes, absolutely
  • Which debit and credit cards are accepted by mountaindewenergy.com?
    We accept all major credit and debit cards including Visa, MasterCard, AMEX and Discover. We also accept Paypal!
  • Do you accept SNAP/EBT benefits?
    At this time we are only able to accept payments from major credit brands (Visa, AMEX, MasterCard and Discover). If your EBT or SNAP account is tied to a card backed by a major credit company, it should be accepted.
  • How does the cart work?

    The cart lets you know how many items you've selected for checkout. You can find it at the top right corner of the page.

    Want to know what's in your cart or make a change to your order before checking out? Just click the cart icon. Once there, you can change the quantities of an item in your order by clicking the + and - buttons.

    Ready to check out? Click the "Check Out" button at the bottom of the cart drawer.

  • The item I want isn't available! How can I find out when it will be back in stock?
    Head to mountaindewenergy.com to check the current availability of any of our items. We are constantly updating stock so keep checking back for the latest product information!
  • The item I want isn’t available to be shipped to my zip code. What should I do?
    If a product is currently unavailable in your area, there will be a corresponding disclaimer on the product page and at checkout. Unfortunately, our products cannot be shipped to all areas, but we’re continuing to expand our availability.
  • Is the online store open 24/7?
    It certainly is. You can place your order at any time, any day. If you encounter an issue or have a product question you can reach our Customer Care team via email or phone between 9am-5pm EST Monday-Friday.

Product & Nutritional Info

  • Where can I find dietary and nutritional information for these products?
    You can find the dietary and nutritional information for each bundle on the product detail page. For additional information: Please visit HERE
  • What's the difference in savings vs. another vendor? Why should I buy through here, what are the savings?

    MTN Dew Energy Energy is priced similarly to other eCommerce vendors

    • 3 and 6-Flavor Variety pack - $24.99
    • Single Flavor straight packs - $22.99
  • How do I become a wholesaler?
    Sorry. MTN Dew Energy products aren't currently available for wholesale.
  • Can I still purchase MTN Dew Energy Energy on Amazon?
    MTN Dew Energy Energy is still available for purchase through both Amazon and Walmart.
  • How much do mountaindewenergy.com products cost?
    Please refer to mountaindewenergy.com for updated prices, new product launches, promotions and sales.
  • Do you have a customer loyalty program?
    No, not at this time.